IT Services

Process Automation

• RPA + Macro Automation:

  • Transform repetitive tasks into automated workflows. Our engineers script intelligent macros interacting with legacy systems (SAP, QuickBooks) while UiPath bots handle high-volume processes like payroll processing and inventory updates. Includes error logging and real-time progress dashboards.

  • Example: Automated GST filing for 150+ vendors, reducing monthly accounting hours from 80 to 12.

ChatBot & IVR Automation

• Smart Conversational AI:

  • Conversational AI that understands context, not just keywords. Our NLP-powered chatbots handle 50+ languages, escalate complex issues to human agents, and integrate with WhatsApp/Telegram. IVR systems route calls based on customer sentiment analysis.

  • IVR systems integrated with CRM for personalized call routing.

  • Impact: 70% call deflection rate achieved for a FinTech client.

Data Analytics

• End-to-End Data Solutions:

  • From messy spreadsheets to actionable insights: We architect Azure/Snowflake data warehouses, build Python ETL pipelines, and create executive dashboards tracking KPIs in real time. Our ML models predict trends 6-8 weeks faster than traditional methods.

  • Case Study: Reduced e-commerce returns by 35% through size recommendation algorithms.

AI/ML Development

• Enterprise-Grade AI:

  • Beyond off-the-shelf AI – we build models that understand your business. Computer vision for quality control. Time-series forecasting for supply chains. Generative AI for personalized marketing. All models include bias audits and explainability reports.

  • Framework: TensorFlow, PyTorch, Vertex AI

Cybersecurity

• 360° Protection:

  • Security as a culture, not just software: We conduct monthly vulnerability scans, monitor dark websites, and conduct phishing simulation drills. We also implement Zero Trust architectures with MFA, encrypted backups, and SOC 2 compliance frameworks.

  • Response Time: 98% of critical threats neutralized within 15 minutes.